Privacy Policy

Who We Are

Bell View Help at Home Limited is a domiciliary care provider registered with the Care Quality Commission. Our registered address is Bell View Resource Centre, 33 West Street, Belford, Northumberland, NE70 7QB. Company Registration No. 08557330.

We are the data controller for the personal information collected through this website and in connection with our care services.

What Information We Collect

We may collect the following types of personal information:

• Name, address, telephone number and email address
• Information submitted through our contact, enquiry or application forms
• Information about your care needs if you are enquiring about our services
• Employment-related information if you apply to join our team
• Technical information such as your IP address and browser type (collected automatically via cookies)

How We Use Your Information

We use the information we collect to:

• Respond to enquiries about our care services
• Process job applications and recruitment enquiries
• Send newsletters or updates where you have opted in to receive them
• Improve our website and services
• Comply with our legal and regulatory obligations as a CQC-registered provider

We will never sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have given us clear consent to process your data for a specific purpose (e.g. newsletter sign-up)
• Legitimate interests — where it is necessary for our legitimate business interests, such as responding to enquiries
• Legal obligation — where we are required to process data to comply with our legal and regulatory obligations

How Long We Keep Your Data

We will only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and contact form data is typically retained for up to 24 months. Care-related records are retained in line with CQC requirements.

Sharing Your Information

We may share your information with:

• Our website hosting provider (Black Sheep Digital) for the purposes of operating this website
• Email service providers used to deliver newsletters (e.g. Mailchimp or MailerLite), where you have opted in
• Regulatory bodies such as the Care Quality Commission, where we are legally required to do so
• Healthcare professionals involved in your care, where relevant and with your consent

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request that we correct inaccurate data
• Request that we delete your data (the "right to be forgotten")
• Object to or restrict how we process your data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at helpathome@bellviewbelford.co.uk.

Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is hosted on a secure, UK-based server and uses SSL encryption.

Links to Other Websites

Our website may contain links to third-party websites, including the Bell View Charity and the Care Quality Commission. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: helpathome@bellviewbelford.co.uk
• Telephone: 01668 219538
• Post: Bell View Help at Home Limited, Bell View Resource Centre, 33 West Street, Belford, Northumberland, NE70 7QB